Terms of Service

Last updated: 10 June 2026

These terms govern your use of the Domus Aedes stay-concierge service at concierge.domusaedes.com, operated by Domus Aedes SP, S.L. (CIF B21771068, Avenida Diagonal 534, 08006 Barcelona, Spain). By submitting a request you accept these terms.

1. What the service is

We are a concierge and intermediary. You tell us where and when you want to stay; we search available accommodation and send you a personal selection on WhatsApp or by text. We are not the owner or manager of the properties we present, and we are not a booking platform.

2. Requests, options & prices

• Submitting a request is free and without obligation.
• Prices we send are total prices for your stay and include our service fee. Any taxes or property-specific charges, where applicable, are indicated before you commit.
• Options reflect availability at the moment we search. Availability and the final price are only confirmed when we confirm a booking with you — they may change in the meantime.
• We do not guarantee that suitable options exist for every request, every destination or every date.

3. The reservation hold

If you wish to proceed with an option, you may pay a small reservation hold (e.g. €1 / $1) through our payment processor, Stripe. The hold lets your concierge prioritise and pursue that specific option on your behalf.

• The reservation hold is fully refundable if we are unable to confirm a booking for you. Refunds are issued to your original payment method.
• The hold is not the price of the stay and is not a confirmed booking. A booking exists only once we confirm it to you in writing with the final price and terms.
• The property may require its own separate security deposit, payable directly to the property or its manager under their conditions; this is independent of our reservation hold.

4. Booking, payment & cancellation

If you choose to book, we confirm the final price, payment method, cancellation policy and the property's house rules with you before you commit. Cancellation and refund conditions for the stay itself are those of the property/host and will be stated to you at that point. The reservation hold is credited or refunded as described in §3.

5. Your responsibilities

• Provide accurate information (correct dates, guest count and a reachable number).
• Use the service only for lawful, genuine travel requests; do not submit other people's numbers without their consent.
• You must be at least 18 years old.

6. Messaging

By submitting the form you consent to receive messages about your request on WhatsApp or by SMS. Reply STOP at any time to opt out. Standard message and data rates may apply to SMS.

7. Liability

We act as an intermediary between you and accommodation providers. We are not responsible for the condition, legality, availability or conduct of any property or host. To the maximum extent permitted by law, our total liability arising from the service is limited to the amount of our service fee for the affected booking. Nothing in these terms excludes liability that cannot be excluded under applicable law, including mandatory consumer-protection rights.

8. Privacy

We handle your data as described in our Privacy Policy.

9. Governing law & disputes

These terms are governed by Spanish law. If you are a consumer resident in the EU, you keep the mandatory protections of your country of residence, and you may use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Questions: contact@domusaedes.com.